INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What file formats do you support?

We primarily work with the Tajima DST format but can deliver files in other formats upon request. Please let us know your specific requirements.

How can I get a quote for my project?

You can request a quote by filling out our “Get a Quote” form on our website. Upload your design files, provide details about your project, and we’ll get back to you with a quote.

What is the turnaround time for my order?

Turnaround times vary depending on the complexity and size of the project. Typically, you can expect a first draft within [insert timeframe]. For urgent requests, please contact us directly to discuss expedited options.

How do I track the progress of my project?

Once you sign in to your account, you can track the status of your project through your personalized dashboard. We also provide updates and communicate directly with you throughout the process.

Can I request revisions to my design?

Yes, we offer revision options to ensure your design meets your expectations. Please review the draft provided and let us know any changes you’d like to make.

What types of designs can you handle?

We work with a variety of designs, from simple logos to complex artwork. If you have a specific design in mind, please provide us with the details, and we’ll assess its suitability.

Do you offer any discounts or promotions?

We occasionally offer promotions and discounts. To stay informed about current offers, sign up for our newsletter or check our website’s promotions section.

How can I contact you for support?

You can reach us via email, phone, or through the contact form on our website. For urgent inquiries, use our live chat support for immediate assistance.

What payment methods do you accept?

We accept various payment methods including credit/debit cards and online payment systems. Detailed payment options are provided during the checkout process.

Do you offer free edits or revisions?

Yes, we offer a certain number of free edits or revisions to ensure your design meets your expectations. Please review the initial draft and provide feedback within [insert revision period]. If further changes are needed beyond the included revisions, additional charges may apply. We aim to work closely with you to achieve the perfect final design.

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