FREQUENTLY ASKED QUESTIONS
We primarily work with the Tajima DST format but can deliver files in other formats upon request. Please let us know your specific requirements.
You can request a quote by filling out our “Get a Quote” form on our website. Upload your design files, provide details about your project, and we’ll get back to you with a quote.
Turnaround times vary depending on the complexity and size of the project. Typically, you can expect a first draft within [insert timeframe]. For urgent requests, please contact us directly to discuss expedited options.
Once you sign in to your account, you can track the status of your project through your personalized dashboard. We also provide updates and communicate directly with you throughout the process.
Yes, we offer revision options to ensure your design meets your expectations. Please review the draft provided and let us know any changes you’d like to make.
We work with a variety of designs, from simple logos to complex artwork. If you have a specific design in mind, please provide us with the details, and we’ll assess its suitability.
We occasionally offer promotions and discounts. To stay informed about current offers, sign up for our newsletter or check our website’s promotions section.
You can reach us via email, phone, or through the contact form on our website. For urgent inquiries, use our live chat support for immediate assistance.
We accept various payment methods including credit/debit cards and online payment systems. Detailed payment options are provided during the checkout process.
Yes, we offer a certain number of free edits or revisions to ensure your design meets your expectations. Please review the initial draft and provide feedback within [insert revision period]. If further changes are needed beyond the included revisions, additional charges may apply. We aim to work closely with you to achieve the perfect final design.